Exchange Policy

Effective Date: [December 2023]

Thank you for shopping at Calista. We want you to be satisfied with your purchase. Please review our Exchange Policy carefully.

1. Eligibility:

• Exchanges are accepted within 07 days after receiving the item.
• No refunds are provided; eligible items may be exchanged only.
• Sales items are not eligible for a refund (subject to stock availability).

2. Proof of Payment:

• Retain proof of payment for your records.

3. Photo and Video Proof:

• To facilitate the exchange process, provide photo and video proof of the item you wish to exchange.

4. Packaging Requirements:

• The item must be in its original packaging.

5. Return Acceptance Criteria:

• Ensure that the return items meet the requirements of our Return Policy.
• Returns that do not meet our policy will not be accepted.

6. Exchange Process:

• To initiate an exchange, contact our customer service team at [contact email/phone] within the specified timeframe.
• Provide your order number and details of the item you wish to exchange.

7. Return Shipping:

• The buyer is responsible for all delivery costs associated with the exchange.

8. Refund Exceptions:

• We do not offer refunds; however, eligible items may be exchanged for a different product or size.

9. Sales Items:

• Sales items are not eligible for a refund but may be exchanged (subject to stock availability).

We appreciate your understanding and cooperation with our Exchange Policy. If you have any questions or concerns, please contact our customer service team. Your satisfaction is important to us, and we will do our best to assist you.